Billing Terms & Conditions

These Billing Terms & Conditions explain how payments are processed when you make a purchase on heimatmobel.com, operated by HEIMAT MOBEL LIMITED.

By placing an order, you agree to these billing terms.

1. Company Information

HEIMAT MOBEL LIMITED
Company Number: 16619938
Registered Address: 82–184 High Street North, Office 13737, E6 2JA London, England
Email: hadeszamel@outlook.com
Phone: +447537182329
Owner: Souhaib Zerrag

2. Accepted Payment Methods

We accept the following payment methods:

  • Major credit cards

  • Klarna

All payments are processed securely through our third-party payment providers.

3. Billing Accuracy

You agree to provide accurate and complete billing information, including:

  • Full billing name

  • Billing address

  • Contact details

  • Valid payment details

If incorrect or incomplete information is provided, we may:

  • Decline the order

  • Request additional verification

  • Cancel the order if payment cannot be processed

We reserve the right to refuse any order placed using suspicious or unverifiable billing details.

4. Payment Timing

Payment is captured at the time of purchase.
Orders will not be processed until full payment has been received.

We are not responsible for delays caused by:

  • Payment processor issues

  • Failed transactions

  • Fraud checks

  • Insufficient funds

5. Pricing & Taxes

All prices are listed in GBP (£).
Prices include VAT where applicable.

We reserve the right to adjust prices at any time.
If a pricing error occurs:

  • We may cancel the order

  • We may contact you to confirm whether you want to continue at the corrected price

We are not obligated to supply goods at an incorrect price.

6. Fraud Prevention

To protect against fraud, we may use:

  • Address verification

  • Payment verification checks

  • Additional identity verification steps

Orders may be cancelled or held if suspicious activity is detected.

7. Payment Failures

If your payment fails or is declined:

  • The order will not be processed

  • You will be notified via email

  • You may need to provide updated payment information

We are not responsible for any fees charged by your bank or payment provider.

8. Klarna Billing Terms

If paying with Klarna:

  • Your contract for payment is with Klarna, not HEIMAT MOBEL LIMITED

  • Klarna’s own terms and policies apply

  • Late or missed payments may result in fees charged by Klarna

You are responsible for reviewing Klarna’s terms directly on their website.

9. Changes to Your Billing Information

It is your responsibility to keep your billing details up to date.

We are not responsible for:

  • Delayed orders caused by outdated billing information

  • Failed payments due to expired or invalid cards

10. Refunds

Refunds, when applicable, are issued only to the original payment method used at checkout.

Refunds apply only in cases where a return is approved under our Returns & Refunds Policy.

Refund timing depends on your bank or payment provider and may take several business days.

We do not refund:

  • Return shipping fees

  • Orders rejected due to inaccurate billing information

  • Items returned without approval

11. Chargebacks

Before initiating a chargeback, customers must contact us to resolve any billing dispute.

Fraudulent or unwarranted chargebacks may result in:

  • Order cancellation

  • Account suspension

  • Legal action if applicable

We provide documentation to payment processors to dispute invalid chargebacks.

12. Billing Contact

For billing questions or disputes, contact:

HEIMAT MOBEL LIMITED
Email: hadeszamel@outlook.com
Phone: +447537182329
Address: 82–184 High Street North, Office 13737, E6 2JA London, England